Advanced troubleshooting

This section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to contact Microsoft support, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/ (http://support.microsoft.com/contactus/)
To troubleshoot this issue, use the appropriate method.
Manual steps to perform a clean boot in Windows XP
Step 1: Start the System Configuration Utility
Click Start, click Run, type msconfig, and then click OK.

The System Configuration Utility dialog box appears.
Step 2: Configure selective startup options
1.
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
2. Click to clear the Process SYSTEM.INI File check box.
3. Click to clear the Process WIN.INI File check box.
4. Click to clear the Load Startup Items check box.
5. Click the Services tab.
6. Click to select the Hide All Microsoft Services check box.
7. Click Disable All, and then click OK..
8. When you are prompted, click Restart to restart the computer.
Step 3: Log on to Windows
1.
Log on to Windows.
2. When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK:
You have used the System Configuration Utility to make changes to the way Windows starts.

The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.

Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.
Step 4: Optional step to disable features
This step temporarily disables Microsoft features such as Plug and Play, networking, event logging, and error reporting. Also, this step permanently removes the restore points from the computer. The System Restore feature uses restore points to restore your computer to an earlier state. If you remove the restore points, you can no longer restore Windows to an earlier state.
1. Click Start, click Run, type msconfig, and then click OK.

The System Configuration Utility dialog box appears.
2. Click the General tab, click to clear the Load System Services check box, and then click OK.
3. When you are prompted, click Restart to restart the computer.
Steps to configure Windows to use a Normal startup state
1.
Click Start, click Run, type msconfig, and then click OK.

The System Configuration Utility dialog box appears.
2. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.
3. When you are prompted, click Restart to restart the computer.